Privacy

Privacy overview

iMed is designed for institution-run care operations. This page summarizes the product privacy posture for website inquiries, account access, care requests, and operational records.

Information iMed handles

Website contact requests submitted through the public contact form.
Account identifiers, institution membership, and role-based access state.
Care-operation content such as requests, notes, alerts, device assignments, and voice-session records.

How information is used

To route each signed-in user to the workspaces and actions they are allowed to use.
To let authorized institution staff review, assign, forward, and audit care work.
To respond to website inquiries and improve product reliability, security, and support.

Sharing and retention

Institution data is scoped to the institution that owns the workflow.
Service providers are used only to operate infrastructure, authentication, messaging, analytics, translation, and AI-supported workflows.
Operational data is retained according to the configured institution and deployment requirements.